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Privacy Policy

Definitions

"Non-Personal Information" (NPI) pertains to data that lacks personal identification and is automatically gathered when you access our Website through a web browser.

"Personally Identifiable Information" (PII) refers to non-public, personally identifiable information that is collected to provide you with our products and services. PII includes details such as your name, address, phone number, credit card information, and related information that you provide to us.

Our Pledge to Safeguard Your Privacy

Our Privacy Policy outlines the collection and handling of PII and your ability to control the sharing of this information. Canche Coffee is dedicated to securing and preserving the privacy of all our valued customers. We prioritize your privacy and are committed to ensuring your enjoyable online experience. Canche Coffee and our affiliates hold your privacy in high regard and understand the importance of appropriate protection and management of the PII you share with us.

Links to External Websites

Our Website may contain links to other websites. It is important to note that these websites are beyond our control and are not subject to our Privacy Policy. Each of these websites is likely to have its own distinct privacy policies. We bear no responsibility for these external websites and provide these links solely for your convenience. You acknowledge that your use of and access to these websites is at your own risk. It is your responsibility to review the privacy policies of these websites to understand how they handle your personal information.

Information Collection

In most cases, you control the extent and type of information you disclose when using our Website. As a visitor, you can freely explore our Website to discover more about us without being obligated to provide any PII. However, if you decide to register as a Member to utilize our Website's features, we will require your PII to offer these functionalities. As a Member, we collect your PII in the following ways:

  1. Member Registration: When you sign up for membership, we collect your name and email address, along with other specified information.

  2. Online Forms: Our Website may employ online forms, and the data you input into these forms may include PII.

  3. Premium Features: If our Website offers premium features for which payment is required, we will need to collect payment source information (e.g., credit card details) to facilitate billing for these features.

Automatic Data Collection

When you interact with our Website, certain computer information is automatically gathered based on the interaction between your web browser or mobile device and our Website. This information is typically classified as NPI. It may include the following:

  • Cookies: Our Website utilizes Google Analytics and "Cookies" to track the sections of our Website you have visited. Aside from approximate location (IP address), the data collected by Google Analytics is mostly anonymous traffic data, including browser information, device information, and language. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalize the content displayed on our Website. Most web browsers can be configured to disable Cookies, but doing so may hinder or prevent access to our Website's functionalities. We never store PII in Cookies.

  • Web Beacons: We may also use web beacons to collect general information about your usage of our Website and participation in special promotions or newsletters. The information gathered by Web Beacons allows us to monitor email open rates but is not used to track your activity beyond our Website. We do not link NPI from Web Beacons to PII without your consent.

  • Automatic Information: We receive data automatically from your web browser or mobile device. This data includes the source website you accessed our Website from (if applicable) and the destination website you're headed to when leaving our Website. It also comprises the IP address of your computer/proxy server used for internet access, your Internet Service Provider name, web browser type, mobile device type, and computer operating system. We utilize this information for analyzing user trends and enhancing our Website.

Utilization of Information

We use the PII you provide for internal purposes, such as providing our services to you, confirming and tracking your orders, subscriptions, or registrations, conducting statistical and demographic analysis, and keeping you informed about new products, services, and offers from us and our affiliates. Our affiliates may have products, services, or offers that align with your interests, and they may use the PII we have for contacting you. If you wish not to receive communications from our affiliates, you can notify us to discontinue contact on their behalf.

We may also merge the information you provide online or through printed forms with publicly available data and data received from other parties. This combined information enhances your online experience and informs you about new products, services, offers, and promotions. To provide you with the best possible service, we may employ our affiliates to provide contracted services for our business, including but not limited to credit card processing, website hosting, product shipping, and advertising. In many cases, we will need to provide some or all of the PII you provide to our affiliates to enable them to perform these services. Our affiliates are authorized to use your PII as outlined in this Privacy Policy.

There are situations where we may need to disclose your PII to comply with state and federal laws or to assist law enforcement and government agencies in preventing or investigating fraud, other crimes, or in response to a court order. In such cases, we will provide only the requested PII, and your PII will be exclusively used for legal purposes rather than marketing.

Finally, in the event of a business sale or transfer, your PII would be transferred to the acquiring entity as appropriate, and we may also retain a copy of your PII for any new business ventures we might initiate.

Updating Your Information

You have the flexibility to update your PII at any time using the features available on our Website. If you need assistance with updating your PII or opting out of our mailing lists, please email us with your request or use the contact information provided on our Website.

Opting Out of Information Sharing

You have the option to opt out of future disclosures of your information to unaffiliated third parties. This opt-out will not affect disclosures allowed by law, including disclosures to our affiliates, third-party service providers that support our business (e.g., credit card processing), fulfillment of your requests, and disclosures required by law or related to subsequent contests, promotions, or offers you may choose to participate in or accept from third parties.

Protecting Children's Privacy

We adhere to the Children's Online Privacy Protection Act (COPPA). While our Website is not designed for individuals under the age of 18, we recognize that a child may attempt to access our Website. We do not knowingly collect PII from children. If you are a parent or guardian and believe your child is using our Website, please contact us. We may request proof of identification before removing any information to prevent malicious removal of account data. If we independently discover a child accessing our Website, we will promptly delete the information, refrain from using it, and avoid disclosing it to third parties. You acknowledge that we do not verify the age of our users, and we have no liability to do so. If you are a child, please obtain the permission of a parent or guardian before accessing our Website.

Email Correspondence

We comply with the federal CAN-SPAM Act. You have the ability to opt out of receiving further email communications from us or our affiliates. We will not sell, rent, or trade your email address to any unaffiliated third party without your consent, except in cases of a business sale or transfer.

Our Security Measures

We have implemented advanced encryption and authentication tools to secure the information you provide. When we collect your PII through our Website, it is encrypted before transmission over the Internet, adhering to industry standards for secure online transactions. Additionally, we utilize industry-standard technologies, such as secure routers and firewalls, to protect your PII from unauthorized use. However, we cannot fully guarantee secure data transmission over the Internet due to its inherent nature. Upon receiving your PII, we employ security measures to guard against loss or misuse, though we cannot offer complete protection against such events. We strongly advise you to safeguard any passwords you may have for our Website and refrain from sharing them with others. Always log out of our Website after use, especially when sharing a computer with others or using a public computer.

Use of Credit Cards

If you need to provide a credit card for purchasing products and services from our Website, please be aware that we use third-party billing services, and we have no control over these services. We take commercially reasonable measures to ensure the strict confidentiality of your credit card number. We use third-party billing services that employ industry-standard encryption technology to safeguard your credit card number from unauthorized use. However, you understand and agree that we are not responsible for any misuse of your credit card number.

Privacy Policy Updates

To address changes in laws or business practices, we may modify our Privacy Policy, in whole or in part. Users are typically notified of changes through a message on our Website's homepage. The "Last Updated" date at the start of this Privacy Policy is adjusted to reflect any changes. All changes to our Privacy Policy become effective as of the "Last Updated" date and replace any prior Privacy Policies. We encourage you to periodically review our Privacy Policy to ensure your continued agreement with it.